“Don’t find fault, find remedy”
A core skill in what I do: as a Hospitality Consultant I am often brought in to better and improve things and this always mean bringing changes to procedures, standards, products, people, layouts, flows, focus, you name it!
People are hardly open to change, we like what we are doing and how we are doing it, no matter how wrong it is.
So, what’s the best way to manage change constructively?
You need a vision: where you want to get to; you need skills to turn that vision into a realistic plan; you need resources to go hand-in-hand with skills, making sure to have the means to make that vision real and achieve your goals; you need incentives to get your people to embrace change and, ultimately, you need a solid and well-thought-out action plan.
My experience and expertise can help you define each and every part of this without confusion for a lack of vision, without anxiety for a lack of skills, without frustration for a lack of resources, without resistance for a lack of incentives and without false starts for a lack of a plan.